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Terms of service

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Your access, from purchase to renewal.
These terms explain what you buy from ERP Server Access, how to use it and where to get help.

ERP Server Access is the trading name of ERPSERVERACCESS LTD, company number 17448838. Our registered office is 128 City Road, London, EC1V 2NX, United Kingdom. See Company information for our business details.

1. Understand what your plan includes

We provide digital access to a live SAP S/4HANA 2023 practice system for learning, training and certification preparation. Nothing is physically shipped.

  • Individual access: one named SAP user on the shared practice system. Plans for 1, 2 or 3 months provide the same individual access package; only the duration differs.
  • Dedicated Client: a separate SAP client for team practice. User count and access terms are agreed with our sales team. This is a separate client within the system, not a dedicated physical server.
  • Practice and connection: SAP_ALL for all functional T-codes, SPRO configuration and ABAP development is included in the supplied S/4HANA 2023 system. Connect through SAP GUI or the available Fiori/browser route, following the supplied guides.

You use your own learning material. Courses, exam bookings, exam vouchers, official assessment systems and certification awards are separate. ERP Server Access is an independent provider and is not affiliated with, sponsored, endorsed or certified by SAP SE or its affiliates.

2. Choose your plan and complete payment

  1. Open the access plans and choose individual or Dedicated Client access.
  2. Check the included users, paid duration, any promotional time and current price. If your exercise needs a specific Fiori app, add-on, integration, course dataset or system edition, ask us before ordering.
  3. Enter an email address you can access. For an individual renewal, use the same email address as your previous purchase.
  4. Check your order and final checkout total, then complete payment on this website.

You pay for the selected access term. There is no automatic renewal. Any promotional access time is the time shown for your selected offer.

3. Receive your details and connect

  • Individual access: delivered within 2–5 minutes after successful payment.
  • Dedicated Client: delivered within 4–6 hours after successful payment.
  1. Check your purchase email for the access message.
  2. Open the customer portal for your credentials, connection guides and access dates.
  3. Follow the guide for SAP GUI or the available browser connection, then sign in with your assigned SAP user.

Your access period starts when your credentials are delivered. The portal shows your validity period. You need an internet connection and a device that supports your chosen connection method.

If access has not arrived within the delivery time, check your spam folder and portal, then contact support. See the digital delivery policy for delivery and notification details.

4. Use your practice account responsibly

You may use the included SAP_ALL access for functional configuration, end-user transactions, business-process practice and ABAP development. SPRO opens SAP Reference IMG for functional setup. Use the installed applications and authorised practice data; do not disrupt other users or the shared system.

  • Use your assigned login and keep its credentials private.
  • Use practice data. Do not upload confidential business records or personal data for exercises.
  • Do not create unauthorised users, bypass access controls, make changes outside your permissions or disrupt the system or other users.

This environment is for practice, not live business operations. Misuse may lead to suspension or termination of access. Any refund or other remedy is considered under the refund policy and applicable law; suspension or termination does not remove your statutory rights.

5. Renew or extend individual access

  1. Choose your plan on this website.
  2. Use your previous purchase email so the renewal can be matched to your existing account.
  3. Set up WhatsApp confirmation if wanted: open the customer portal, go to Account, add or update your WhatsApp number and enable notifications before paying.
  4. Complete checkout and payment on this website.
  5. Check your extension: within 1–2 minutes after successful payment, your validity period is extended and an extension email is sent. Check the updated dates in the portal. WhatsApp confirmation is sent when your number is saved and notifications are enabled.

Email confirmation remains available without WhatsApp. If the extension does not appear, contact support with your purchase email and order reference.

For a Dedicated Client renewal, agree the next access period, users and payment terms with sales.

6. Get support or report an issue

For access, connection, payment or renewal questions, open a support ticket in the customer portal or email support@erpserveraccess.com from your own email account.

Include your name, purchase email, order reference and a short description of the issue. For a connection problem, include the error message and when it occurred. Never send passwords or payment-card details. The same routes are available for complaints.

Support covers access and connection guidance; it is separate from a taught course. Scheduled maintenance may be necessary, and we notify users in advance when possible. If an interruption prevents you from using your purchased access as described, contact us for help.

7. Refunds and cancellation rights

Our satisfaction windows start when credentials are delivered in the customer portal:

  • Individual plans: 7 days.
  • Dedicated Client: 1 day.

If your purchased access does not work as described, contact us within the relevant window. We will fix the access, extend your access time or provide a refund. The refund policy explains how to make a request.

These windows are additional promises. They do not replace or limit cancellation rights or other remedies under applicable consumer law. To request cancellation or exercise those rights, contact us through the email or portal route above, including after the satisfaction window has ended.

8. Your personal information

Our privacy policy explains how we use personal information for orders, account access and support, and how to contact us about your privacy rights.