Service Contracts · PRACTICE MAP 01
Agreement structure
01Contract partners+
Identify the customer and the partner roles associated with the service agreement.
02Contract header & type+
Read organisational context and the supported commercial agreement model.
03Validity periods+
Compare the contract term with item dates and the date of the requested service.
04Contract items+
Distinguish the services or entitlements represented by individual agreement items.
05Covered objects+
Inspect the equipment, products or object lists referenced by the configured contract.
06Conditions & pricing+
Read the agreed values and condition validity relevant to the example.