Service Orders · PRACTICE MAP 01
Order preparation
01Order header+
Read customer, organisation, dates and overall order status as the frame for the exercise.
02Partner responsibilities+
Distinguish customer and internal responsibilities relevant to planning and execution.
03Reference objects+
Identify the equipment or product being serviced and its relationship to the order.
04Service items+
Compare labour, spare-part and other supported item categories.
05Planned quantities & dates+
Relate the expected effort, material quantities and scheduling information to the service request.
06Commercial references+
Inspect a quotation or contract reference without assuming every order uses one.