Refund policy

Help with your digital access purchase.
This policy explains the satisfaction windows for ERP Server Access and how to request help, cancellation or a refund.

Your satisfaction window

• Individual access — 7 days: applies to plans for 1, 2 or 3 months.
• Dedicated Client — 1 day: applies to the separate team access package.

Your window starts when your credentials are delivered in the customer portal. It does not start at checkout.

If your purchased access does not work as described, contact us within the relevant window. We will fix the access, extend your access time or provide a refund.

How to request a refund or help

1. Email support@erpserveraccess.com from your own email account, or open a support ticket in the customer portal.
2. Include your purchase email, order reference and access plan.
3. Explain what is not working as described and the help or refund you are requesting.

Do not include passwords or payment-card details.

If your access has not arrived

Individual access is delivered within 2–5 minutes after successful payment. Dedicated Client delivery takes 4–6 hours. Check your inbox, spam folder and customer portal. If that time has passed, contact us using either route above. See the digital delivery policy for full details.

Your statutory rights

These satisfaction windows are additional promises. They do not replace or limit your cancellation rights or other remedies under applicable consumer law. You can contact us about those rights even after the satisfaction window has ended.