Refund policy

ERP Server Access sells digital SAP S/4HANA 2023 practice-system access. There is no parcel and no physical shipping. Retail credentials are sent to the checkout email and, when you opt in, WhatsApp, within 2–5 minutes. Dedicated Client credentials are sent the same way within 4–6 hours.

Retail plans (1 / 2 / 3 month): you have a 7-day satisfaction window starting when credentials are delivered in the customer portal — not from the checkout click. If the paid S/4HANA 2023 access does not work as described, contact support@erpserveraccess.com or the contact page within that window. We will fix the access, extend the time, or refund.

Dedicated Client (monthly, companies / teams / training): the satisfaction window is 1 day from portal delivery. The same contact routes apply. Do not treat Client as a 7-day retail plan.

These windows are contractual satisfaction promises in addition to your statutory rights for digital content. They do not replace rights you may have under UK consumer law.

How to request help: email support@erpserveraccess.com or use the contact form. We never quote fixed refund amounts on this page.